Refund and Returns Policy
Introduction
Thank you for shopping at junra. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased from our website, https://www.junra.store. By making a purchase, you agree to the terms described herein.
Return Eligibility
Timeframe for Returns
You may return most items within 30 days of the original purchase date. The item must be in its original condition, unworn, unused, and with all tags and packaging intact.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
Refund Process
Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1 (904) 995-2020. Provide your order number and the reason for the return. We will guide you through the return process and provide a return authorization if applicable.
Refund Method and Timing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 10 business days. Please note that shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +1 (904) 995-2020.
Shipping for Returns
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (904) 995-2020
- Address: 9904 North Birch Court, Jacksonville, Florida 32245, United States
Policy Updates
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for any updates.